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SHIPPING INFORMATION

At CroConnect, we aim to make your experience as smooth as possible. Below, you'll find all the essential details regarding our shipping policies:

Order Processing Times

  • All orders are processed within 1-3 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

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Shipping Options and Costs

  • Shipping costs are calculated at checkout based on your selected delivery option and location.

  • We currently offer standard and express shipping options through reliable courier services.

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Image by Håkon Grimstad

Delivery Times

  • Standard Shipping: Estimated delivery within 5-10 business days for domestic orders and 7-21 business days for international orders.

  • Express Shipping: Estimated delivery within 2-5 business days for domestic orders and 5-10 business days for international orders.

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Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, public holidays, or unforeseen courier delays.

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Further Information:

International Shipping

  • CroConnect ships to a variety of countries worldwide.

  • Buyers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping fee and must be paid by the recipient.

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Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this to monitor your shipment's progress.

  • If you do not receive a tracking email within 3 business days, please contact us.

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Lost or Delayed Shipments

  • While we do our best to ensure timely delivery, CroConnect is not responsible for lost, stolen, or delayed shipments once they have been handed over to Australia Post.

  • If your order has not arrived within the estimated time frame, please contact us, and we will assist you in resolving the issue with the courier.

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Returns and Exchanges

  • Please note: All sales are final. We do not accept returns or exchanges unless the product arrives damaged or defective.

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue, and we will work with you to resolve it.

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Contact Us

For further assistance or questions about your shipment, please contact us:

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